1. Shipping Areas
Vast American Home Goods provides shipping services to:
- Contiguous United States (48 states)
- Shipping is not available to:
- Alaska
- Hawaii
- Territories
- International destinations
2. Shipping Methods
Standard Shipping
- Delivery Time: 5-7 business days
- Shipping Cost: Free for orders over $500
- Flat rate of $79 for orders under $500
- Includes basic tracking information
Expedited Shipping
- Delivery Time: 2-3 business days
- Shipping Cost: $129
- Full tracking and faster processing
- Recommended for time-sensitive projects
White Glove Delivery
- Delivery Time: 7-10 business days
- Shipping Cost: $249
- Includes:
- Curbside delivery
- Placement in desired room
- Removal of packaging materials
- Minimum order value required
3. Shipping Considerations for Vinyl Flooring
- All vinyl flooring is shipped on pallets
- Products are professionally packaged to prevent damage during transit
- Customers should inspect packages immediately upon delivery
- Report any shipping damage within 48 hours of receipt
4. Order Processing
- Orders are processed within 1-2 business days
- Processing time may increase during peak seasons
- You will receive a confirmation email with tracking information
- Tracking updates available through our website
5. Shipping Restrictions
- Minimum order value: $250
- Maximum order weight: 2,000 lbs
- Some remote locations may incur additional shipping charges
- Residential and commercial delivery available
6. Delivery Expectations
What to Expect on Delivery Day
- Driver will contact you 30 minutes before arrival
- Delivery requires an adult (18+) to be present
- Signature may be required
- Delivery team will place pallets in an accessible location
7. Special Delivery Notes
- Flooring should be allowed to acclimate to room temperature for 48 hours before installation
- Keep products in original packaging until ready to install
- Store in a climate-controlled environment
8. Shipping Costs and Calculations
Shipping costs are calculated based on:
- Total order value
- Shipping destination
- Chosen delivery method
- Product weight and dimensions
9. Cancellations and Changes
- Orders can be modified or canceled within 2 hours of placement
- After 2 hours, modifications may incur additional fees
- Contact customer service immediately for changes
10. Contact Information
For shipping inquiries:
11. Disclaimers
- Shipping times are estimates and not guaranteed
- Vast American Home Goods is not responsible for delays caused by shipping carriers
- Additional fees may apply for special handling or delivery challenges
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